About the pokom6 Help Center
We understand that questions and issues can come up on any online gaming platform. Whether it's opening an account for the first time, figuring out how to deposit via bKash, or understanding how to make the most of your bonuses – pokom6's Help Center is here for you at every step. You'll find clear, straightforward guidance so the platform feels easy and enjoyable to use.
Our support team is available 24/7, every day of the week. Reach us via live chat, email, or phone — and we always respond in Bengali, without any confusing technical jargon.
Account Registration & Management
Opening an account at pokom6 takes just two minutes. Simply follow the steps below:
1
Go to the Registration Page
Click the "Register" button in the top right corner of the site. A short form will appear asking for your mobile number and a password of your choice.
2
Verify OTP
A 6-digit code will be sent to your mobile. Enter it in the designated field. If you don't receive it, click "Resend" after 60 seconds.
3
Complete Your Profile
Add your name and date of birth. This will be required for withdrawal verification later, so make sure the details are accurate.
4
Claim Your Welcome Bonus
Bonus offers will appear on your dashboard as soon as your account is created. A 100% match bonus on your first deposit will be credited automatically.
Please Note: You must be at least 18 years old to register on pokom6. Each person may only hold one account.
Payment & Withdrawal Guide
Depositing and withdrawing at pokom6 is straightforward from anywhere in Bangladesh. We support the country's most popular mobile banking services.
bKash Deposit
Open the bKash app or dial *247# and send money to our agent number via the "Send Money" option. Minimum ৳100, maximum ৳50,000 per transaction.
Nagad Deposit
Log in to the Nagad app, go to the "Payment" section, and transfer to the designated number. Make sure to save your transaction ID.
Rocket / DBBL
Use "Cash Out" or "Send Money" on Rocket Mobile Banking. Processing typically takes 5–10 minutes.
Bank Transfer
Transfer directly from your bank. Please note that this method may take 12–24 hours to process.
To withdraw, go to the "Cashout" or "Withdrawal" menu in your account, enter the amount, and confirm your mobile banking number. Funds typically reach bKash and Nagad within 3–5 minutes. Identity verification (KYC) may be required for your first withdrawal.
How Bonuses & Promotions Work
Pokom6's bonus system is far more transparent and user-friendly than any other platform in Bangladesh. As a new member, you'll receive a 100% bonus on your first deposit — put in ৳1,000 and get another ৳1,000 in bonus funds. Wagering requirements must be met before withdrawing the bonus.
- Welcome Bonus: 100% match bonus on your first deposit, up to ৳5,000. Wagering requirement: 10x.
- Daily Cashback: 5–15% cashback on daily losses, credited automatically.
- Referral Bonus: Refer a friend and earn ৳200 for every successful referral.
- Lucky Spin: Log in every day to earn a free spin.
- VIP Bonus: Regular players receive a monthly reload bonus and exclusive offers.
No code is needed to activate a bonus. However, if you have a specific promo voucher, enter it in the "Promo Code" box at the time of deposit. Bonuses are generally valid for 30 days from the date they are credited.
To fully understand the bonus terms, please read our Terms & Conditions Please read this page carefully.
General issues related to betting and games
Minor issues can sometimes come up during betting. Below are the most common problems and how to fix them:
- Bet Not Being Accepted: Check your internet connection and refresh the page. Make sure your balance is sufficient.
- Live Stream Buffering: Lower the video quality to "Low" or "Auto", clear your cache, and try again.
- Winnings Not Credited to Balance: Your balance is usually updated within 5–10 minutes of the match ending. If it isn't, please contact support.
- Game Not Loading: Clear your browser cache and cookies, or update the app.
- Account Locked: Multiple incorrect password attempts will temporarily lock your account. Wait 30 minutes or contact support.
Security & Account Protection
Pokom6 takes your security seriously. Here are a few simple steps to help keep your account safe:
- Use a password that is at least 8 characters long and includes numbers and special characters.
- Enable two-factor authentication (2FA) – it adds a strong extra layer of security to your account.
- Never share your password or OTP with anyone.
- Always log in through the official website or app.
- Avoid accessing your account over unfamiliar Wi-Fi networks.
If you suspect any unauthorized activity on your account, change your password immediately and notify our support team. We'll act quickly.
Responsible Gaming Guidelines
We want our members to enjoy themselves, but always within healthy limits. pokom6 treats responsible gaming not just as a policy, but as a genuine commitment.
- Deposit Limit: You can set daily, weekly, or monthly deposit limits.
- Session Limit: Enable auto-logout after a set period of inactivity.
- Self-Exclusion: If needed, you can temporarily suspend your account for a set period.
- Reality Check: A summary of your play time and spending will be shown at regular intervals.
For more details, visit our Responsible Gaming View the page.
What to Do If You Still Need Help
If you can't find the answer on this page, don't worry. Reach out to our support team directly. The more detail you provide about your issue – screenshots included if possible – the faster we can resolve it.
